Customer Service Policies for Victoria Tane Studios

Eco-Friendly Materials

A core value of Victoria Tane Studios is to use what we have on hand and not replace our components with readily available commercial beads and findings. Although we do use some newly made materials, we mainly acquire our elements through vintage, antique, and, recycled sources. Every piece is made from limited edition beads and findings. As we run out of certain elements we replace them with beads and findings in stock. Inventory is always changing, but ensures that no two pieces will look exactly alike. The overall feeling, colors and distribution of elements will be the same, but each piece will vary slightly.

Product Guarantee

Victoria Tane Jewelry is handmade of the highest quality craftsmanship and materials. We stand by our product 100%. If, through wear and tear you need a necklace restrung or a clasp replaced, send it back and it will be fixed free of charge and returned to you. Lose an earring? Send back the single and we’ll do our best to make a replacement. For older limited edition pieces, the original elements used may not be available. In these cases, as close of a replacement will be made.

Shopping Online

We accept all credit cards and payment through PayPal. If you run into any challenges using the jewelry shop, please call us directly at 603.595.4747 or email


Orders will be shipped within 4-6 weeks upon receipt of the order. When placing a custom order please allow up to 8 weeks. All orders are shipped USPS First-Class and shipping is $6.95 per order. If you require special accommodation, we will do our best to meet your needs.

Return Policy

For any reason if you need to return jewelry that you purchased, we are happy to provide a full refund of your purchase amount once the jewelry is received and deemed in good condition. We are happy to give a full monetary refund up to 30 days after purchase. After 30 days we will provide a full merchandise credit. 

Custom Orders

Do you have a vision for a new piece of jewelry? Want to have eco-friendly jewelry made for your wedding or other event? Have jewelry that you would like redesigned? Victoria Tane Studios is happy to help achieve your goals and vision. Get in touch with us and we’ll work with you.

We’re happy to create mockups, discuss materials and tailor to your desired specifications. We are glad to make any adjustments necessary to ensure your complete satisfaction. Please note that once you have approved the design, custom orders may not be returned.